Soft Skills E-Learning Courses

Stalwart Learning has collaborated with Chart Learning Solutions who is the leading global provider of award-winning content and blended learning in professional skill development with employee accountability. We combine assessments, online learning, our Performance Assurance System™ and Training Accountability Platform™ with live coaching to produce results for you—unparalleled through any other learning system.  

We also offer an additional +400 bite-sized, learning courses which provide organizations or learners numerous opportunities to build the skills needed for optimal performance.

We develop our courses using Articulate 360 development tools together with the latest research in soft skills development. This delivers the best user experience, independent of equipment such as PAD, PC, or mobile device.

Our SCORM 1.2 compliant courses may be delivered in three ways: 

  • From our Cloud-based global LMS—the Training Accountability Platform™ (TAP). Choose which courses you want from our catalog, how many employees, and we assemble your unique Curriculum Learning Path. You are up and running!
  • To your LMS. Just download the zipped files from our course delivery server.
  • Become a Tenant on our Training Accountability Platform with your own branding. This is the ideal solution for internal training, partners, and customer training. You may upload your own content plus we pre-load our content on your TAP system. You are up running in 2 weeks!

Take your career to the next level! 

Leadership Development

Our leadership curriculum focuses on essential skills and behaviors needed  to lead others and be a constructive sponsor for meaningful change.

1. TIME MANAGEMENT
2.  PROJECT MANAGEMENT
3.  CHANGE MANAGEMENT
4. COACHING AND MENTORING
5.  EXPERTISE/EMPLOYEE RETENTION
6. CAREER DEVELOPMENT
7. PROBLEM-SOLVING
8. INFLUENCE
9. ETHICS
10. CRITICAL THINKING
11. RESPONSIBLE INITIATIVE
12. REWARDS AND RECOGNITION

Customer Service Cycle-Management©

Our service cycle-management curriculum focuses on customer-facing skills and behaviors needed when working with internal and external customers, clients, and prospects.

1.  FIRST IMPRESSIONS
2.  BUILDING RAPPORT
3.  QUESTIONING
4.  LISTENING
5.  PROBLEM-SOLVING
6.  DIFFICULT SITUATIONS
7.  FOLLOW-THROUGH
8.  PROJECT MANAGEMENT

Customer Service Self-Management©

Our service self-management curriculum focuses on inner-facing skills needed to build a solid foundation when working with customers, clients, and prospects.

1.  PRODUCT/PROCEDURE KNOWLEDGE
2.  TIME MANAGEMENT
3.  GIVING AND GETTING HELP
4.  RESPONSIBLE INITIATIVE
5.  SERVICE ATTITUDE
6.  STRESS MANAGEMENT
7.  REWARDS/RECOGNITION
8.  CRITICAL THINKING

Sales Cycle-Management©

Our sales cycle-management curriculum focuses on customer-facing skills and behaviors needed when working with prospects, customers, and clients to sell more in less time.

1.  PROSPECTING
2.  QUALIFYING
3.  BUILDING RAPPORT
4.  QUESTIONING
5.  LISTENING
6.  PRESENTING/RECOMMENDING
7.  INFLUENCE TECHNIQUES
8.  NEGOTIATION SKILLS
9.  RESOLVING CONCERNS
10.  CONFIRMING/CLOSING
11.  FOLLOWING THROUGH
12.  BUILDING REFERRALS

Sales Self-Management©

Our sales self-management curriculum focuses on inner-facing skills needed to build a solid foundation when working with prospects and customers.

1.  PRODUCT KNOWLEDGE
2.  CONTACT MANAGEMENT
3.  TIME MANAGEMENT
4.  RESPONSIBLE INITIATIVE
5.  COACHING/MENTORING
6.  CAREER DEVELOPMENT
7.  PROBLEM-SOLVING
8.  ETHICS
9.  STRESS MANAGEMENT
10.  REWARDS/RECOGNITION
11. CRITICAL THINKING
12.  PROJECT MANAGEMENT

Time and Territory Management Series

Is your sales team making the most of their time when working within a defined territory? This must-have 6-course series will increase the productivity of your representatives by maximizing their time and planning activities for the highest payoffs, eliminating the chaotic “spray and pray” approach.

1. SALES EFFECTIVENESS
2. SALES EFFICIENCY
3. SALES SCHEDULING SMARTS
4. PIC TERRITORY MANAGEMENT: PLAN
5. PIC TERRITORY MANAGEMENT: IMPLEMENT
6. PIC TERRITORY MANAGEMENT: CONTROL

High-Performance Team Building Series

Productivity is seldom the work of just one person. When groups of people interact as a team, synergy produces results far beyond the most talented individual. Our courses are ideal for members of a team, individuals aspiring to be leaders, and team leaders.

FORMING STAGE COURSES
  1. SETTING TEAM GROUND RULES (10 min)
  2. A GREAT START: FORMING A HIGH-PERFORMANCE TEAM (8 min)
  3. COMMUNICATION TRAITS OF EFFECTIVE TEAMS (9 min)
  4. SMARTER GOAL SETTING FOR TEAM RESULTS (7 min)
STORMING STAGE COURSES
  1. CONFLICT RESOLUTION IN TEAMS (11 min)
  2. BUILDING TEAM TRUST AND RESPECT (9 min)
  3. CREATIVE PROBLEM-SOLVING IN TEAMS (10 min)
  4. EFFECTIVE TEAM DECISION-MAKING (9 min)
NORMING STAGE COURSES
  1. CONSENSUS BUILDING IN TEAMS (9 min)
  2. GIVING CONSTRUCTIVE TEAM FEEDBACK (9 min)
  3. RESPONSIBLE RISK-TAKING IN TEAMS (9 min)
  4. OVERCOMING TEAM COMPLACENCY (7 min)
PERFORMING STAGE COURSES
  1. REWARDING AND RECOGNIZING TEAM CONTRIBUTIONS (8 min)
  2. KEEPING THE TEAM MOTIVATED (8 min)
  3. MEASURING TEAM PERFORMANCE (8 min)
  4. REPEATING TEAM SUCCESSES (7 min)

Onboarding Programs

Our employee new-hire fast-start courses focus on skills and behaviors employees need to build early competency, confidence, and contributions.

1. TIME MANAGEMENT
2. RESPONSIBLE INITIATIVE
3. CAREER DEVELOPMENT
4. CRITICAL THINKING
5. PROJECT MANAGEMENT
6. DIFFICULT SITUATIONS
7. ETHICS
8. LISTENING
9. SERVICE ATTITUDE
10. GETTING & GIVING HELP
11. INFLUENCE

Practical Coaching and Employee Development

Give your employees and delegates the opportunity to maximize their potential with Chart Learning Solutions’ high-impact employee development courses. Find out what a difference effective coaching can do to bring out the best in performance and ignite a passion for excellence.

Each course comes with five sections that include a state-of-the-art tutorial, interactive Application Activities, games to test learning transfer, and Talking Points for Coach and Learner discussions.

COACHING AND MENTORING

Getting and Giving Help
Mentoring Peers
Coaching Peers
Self-Coaching
Giving and Receiving Feedback

CAREER DEVELOPMENT

Overcoming Workplace Barriers
Effective Assertiveness Skills
Productive Meetings in Half the Time
Conflict Management
Moving Up the Ladder

REWARDS AND RECOGNITION

Giving Rewards and Recognition
Self-Appreciation
Appreciative Inquiry
Customer Appreciation
Empowered Compliments