Certified Scrum Master Online Workshop
Duration: 2 Days (8 AM to 4 PM)
Dates: 19, 20 June 2021
Scrum Alliance has adopted The Scrum Guide, The Definitive Guide to Scrum: The Rules of the Game,
co-authored and updated (most recently in 2016) by the co-creators of the Scrum framework, as the guiding
curriculum for this course. CSM and CSPO® candidates are expected to build a body of knowledge of the
Scrum framework, including its roles, events, and artifacts. Incorporating Scrum principles and practices
takes diligence, patience, and a commitment to continuous improvement. Scrum is a framework, not
a prescriptive methodology.
Students in a CSM course should expect that each Learning Objective identified in this document will be
covered in a CSM course.
The CSM Learning Objectives fall into the following categories:
- Lean, Agile, and Scrum
- Agile Facilitation
- Agile Coaching
- Service to the Development Team
- Service to the Product Owner
- Service to the Organization
A note about examples used in the following Learning Objectives:
Several Learning Objectives include a list of examples. The examples are used to clarify the intent of the
objective. Individual trainers or coaches can use the provided examples, their own examples that still meet the
objective or a mix of both. Examples do not imply that they are the only options, nor that they constitute an
A note about Bloom’s Taxonomy:
While some Learning Objectives appear to tell the trainer how to teach, that is not the intent. Bloom’s-style
Learning Objectives describe what the learner can do upon completing the class. Rather than include that text
in each Learning Objective, please mentally append the following phrase to each objective:
There are no prerequisites for this training program however knowledge of any other programming language is helpful.
Course Contents :
Lean, Agile, and Scrum
Values and Principles
1.1. Describe Scrum’s relationship to the Agile Manifesto.
1.2. Define empirical process control and list the three pillars.
1.3. Describe how the values of Scrum — focus, courage, commitment, openness, and respect —
are present in a specific Scrum event, artifact, or role.
1.4. Explain why Scrum is a framework and list two ways that a framework is different from
a process methodology.
1.5.Explain how evolutionary product planning in an empirical environment differs from traditional
fixed planning, and give an example of when each may be appropriate.
The Scrum Team
1.6. Illustrate the three roles in a Scrum Team and how they interact with each other to deliver the
product increment within a sprint.
1.7. Describe at least three disadvantages of shared roles in Scrum (e.g., a Development Team
member being the Scrum Master or Product Owner, or the Product Owner being the Scrum Master).
The Product Owner (PO)
1.8. List at least three prerogatives (e.g., independent authority, defining the scope for the Development
Team, deciding when to release) and five responsibilities (e.g., ongoing visioning, ordering,
budgeting, and dates; maximizing the value of the Development Team’s work; maximizing the
value of the Scrum Team’s product) of the Product Owner.
1.9. Discuss at least two reasons why the Product Owner is a single person and not a group or
1.10. Discuss how and why the Product Owner maintains authority over the product (i.e., contents
and order of the product backlog, when to release and when to stop developing) while working
collaboratively with the Development Team and stakeholders to gather their ideas, feedback,
The Development Team (Dev Team)
1.11.List at least three prerogatives (e.g., produce quality work, provide their own estimates, sign up
for work rather than be assigned work) and five responsibilities (e.g., produce a “Done,” usable,
the releasable product increment each and every sprint, improve their engineering practices, estimate,
assist the Product Owner in maintaining the product backlog, implement action items) of the
1.12.List at least five characteristics of the Development Team: self-organizing, cross-functional, no
titles other than Developer, no subteams, and mutual accountability.
1.13.Identify at least three negative consequences that arise when the Development Team consists of
fewer than three or more than nine people.
1.14. Identify at least two reasons why only the Product Owner can offer work to the Development
Team (e.g., interrupts the Development Team’s focus, undermines the Product Owner’s
The Scrum Master
1.15. List at three prerogatives (e.g., experiment with new ideas, have access to stakeholders and
decision-makers, address issues openly) and five responsibilities (e.g., ensure that Scrum is
understood and enacted within the organization, act as a change agent, coach the Scrum Team
and the organization, increase visibility, lead through influence) of the Scrum Master.
1.16. Identify at least three reasons why the Scrum Master has no authority but leads through
Scrum Events and Artifacts
1.17. List at least three benefits to timeboxing.
1.18. Give one example of how a Scrum Team will inspect and adapt and increase transparency at
each of the Scrum events.
Sprint and Increment
1.19. Discuss a scenario when a Product Owner may consider sprint cancellation and identify at least
1.2. Describe at least two reasons why the scope and duration of a sprint are fixed (e.g., promotes
the successful delivery of the sprint goal, supports the Scrum Team to learn how to deliver valuable
1.21. Define the outcome of every sprint (e.g., a potentially releasable product increment that adheres
to the current Definition of Done) and describe at least three reasons why that is important.
1.22. Discuss at least three reasons why the increment must be brought to the current Definition of
Done regardless of whether the Product Owner chooses to release the increment.
1.23. List the participants, one input (i.e., “ready” product backlog items), and at least two outputs
(i.e., sprint goal, sprint backlog) of sprint planning.
1.24. Describe at least three responsibilities for the Development Team (i.e., decide how much work is
brought into the sprint, offer a forecast, create sprint backlog items), Product Owner (i.e., offer the
sprint goal, provide clarification, negotiate scope), and Scrum Master (i.e., facilitate the dialogue
between the team and the Product Owner, maintain the timebox, ensure that the Development
The team neither overcommits nor under commits) during sprint planning.
1.25. Discuss the focus of the activities of the Product Owner and Development Team during the two
topics of sprint planning: the “What” and the “How.”
1.26. Give an example of a sprint goal and identify at least two benefits of having a sprint goal (e.g.,
provides greater context for the work, helps stakeholders understand why they are being asked to
participate in a sprint review).
1.27. Discuss at least three negative impacts that arise when the Scrum Team disregards one or more
of the elements of sprint planning.
1.28. Discuss at least three ways the Daily Scrum differs from a traditional status meeting and why the
various constraints (e.g., no more than 15 minutes, meets every day, only the Development Team
members participate) exist to support the Scrum Team.
1.29. Describe at least three responsibilities for the Development Team (e.g., answer the three
questions, review their progress toward the sprint goal, update the sprint backlog) during the
Daily Scrum, and describe contributions that may be made by the Product Owner (e.g., provide
clarification, offer early feedback, give the team the freedom to organize their own work) and
Scrum Master (e.g., teach the Development Team how to run the Daily Scrum; offer observations,
not solutions; facilitate the conversation if necessary).
1.30. List the three questions associated with the Daily Scrum agenda and identify one reason why the
The Development Team’s responses in the Daily Scrum are linked to the sprint goal.
1.31. Discuss at least three negative impacts that arise when the Scrum Team disregards one or more
of the elements of the Daily Scrum.
Product Backlog Refinement
1.32. Discuss at least two reasons why the Development Team spends, on average, no more than
10% of their capacity on product backlog refinement.
1.33. Discuss at least three negative impacts that arise when the Scrum Team disregards one or more
of the elements of product backlog refinement.
1.34. List the participants of the sprint review and describe at least two responsibilities for the
Development Team (e.g., demonstrate the results of the sprint, respond to questions), Product
The owner (e.g., explain which product backlog items have been “Done” and which have not,
track total work remaining toward a goal), Scrum Master (ensure that the event takes place,
maintain the timebox), and stakeholders (e.g., provide feedback, help resolve impediments)
during the sprint review.
1.35. Explain at least four of the review activities that take place during the sprint review that pertain
to work beyond what has been completed in the sprint, for example: time line, budget, potential use
in the marketplace, product backlog, release schedule.
1.36. Discuss at least three things that do not occur at a sprint review (e.g., formal sign-off,
presentation of product backlog items that do not meet the Definition of Done, discussion of work
hours, a mere demonstration of new functionality with feedback).
1.37. Identify at least three outcomes for a sprint review (e.g., revised product backlog, release the
increment, cancel further development).
1.38. Discuss at least three negative impacts that arise when the Scrum Team disregards one or more
of the elements of the sprint review.
1.39. List the participants of the sprint retrospective and describe at least two responsibilities for the
Development Team (e.g., review the results of the previous sprint, look for ways to improve their
development practices), Product Owner (e.g., offer observations on the results of the previous
sprint, participate in retrospective discussions), and Scrum Master (ensure that the event takes
place, maintain the timebox) during the sprint retrospective.
1.40. Discuss at least three negative impacts that arise when the Scrum Team disregards one or more
of the elements of the sprint retrospective.
1.41. Describe at least two responsibilities of the Development Team (e.g., provide estimates), Product
Owner (e.g., provide clarification), and Scrum Master (e.g., demonstrate useful item formulation
methods) in the development and maintenance of the product backlog.
1.42. Iidentify at least three essential characteristics of the product backlog (e.g., dynamic, ordered,
having varying levels of detail).
1.43. … list at least four elements of a product backlog item (e.g., description, order, estimate, value).
1.44. Identify at least three essential characteristics of the sprint backlog (e.g., just enough detail,
highly visible, real-time snapshot of the Development Team’s work for the sprint).
1.45. Explain how the sprint backlog can be changed, how responsibilities for making changes are
divided among the Scrum Team members, and the limits of these changes (e.g., the Development
Team can add/remove/modify items at any time, the Product Owner can remove selected product
backlog items and thus modify the sprint backlog indirectly, the Scrum Master can make
suggestions about missing items to fulfill the Definition of Done).
Definition of Done
1.46. … identify at least two reasons why multiple teams working on the same product backlog must
have a shared and consistent Definition of Done.
1.47. … discuss why the Definition of Done evolves over time and identify at least three places in Scrum
where the Scrum Team might note weaknesses in their Definition of Done.
1.48. … explain the importance of a strong Definition of Done and describe at least two risks associated
with a weaker
1.49. Facilitate one way to create a Definition of Done.
2. Agile Facilitation
2.1. List at least three ways that the Scrum Master facilitates for the Scrum Team.
2.2. .Demonstrate at least three techniques for facilitating group decision making (dot voting, fist of
five, thumb voting).
2.3. .Describe, using two concrete examples when the Scrum Master should not act as the facilitator
for the Scrum Team.
2.4. .Describe three obstacles to clear communication and describe their impacts on both the sender
and receiver (e.g., sarcasm, irony, aggressiveness, defensiveness, misdirection).
2.5. Describe at least four ground rules to foster clear communication in a collaborative meeting and
describe how the introduction of the ground rules impacts the interaction.
3. Agile Coaching
3.1. Repeat the difference between facilitating, teaching, mentoring, and coaching.
3.2. List at least three different challenges facing a self-organizing team (e.g., bad forecast, technical
debt, someone is leaving the team).
3.3. Practice one approach used in a retrospective that could help resolve a challenge faced by
a self-organizing team.
4. Service to the Development Team
Scrum Master as Servant-Leader
4.1. Define Servant Leadership and discuss at least three ways in which it is different from
authoritarian, top-down management.
4.2. Describe three scenarios where the Scrum Master acts as the Servant-Leader for the Scrum
Team and/or organization.
4.3. Discuss a scenario in which the Scrum Master, acting as a Servant-Leader, improved one
the aspect of the Scrum Team.
Value of Engineering Practices
4.4. Define technical debt and explain the impact of accumulating technical debt (e.g., by showing
how technical debt impacts the capacity of the team over time, the increase of cost in addressing
technical debt too late, using the “Debt Quadrant” by Martin Fowler).
4.5. List at least five practices (e.g., from Extreme Programming: test-driven development, pair
programming, continuous integration, collective code ownership, refactoring) that will help Scrum
Teams deliver a high-quality product increment and reduce technical debt each sprint.
4.6. List at least three ways technical practices may impact the Development Team’s ability to deliver
a potentially releasable increment each sprint (e.g., continuous integration helps to detect
integration errors earlier and speed up releasing, refactoring improves product quality and thus
minimizes adjustments for new features, collective code ownership reduces island knowledge and
bottlenecks due to unnecessary specialization).
5. Service to the Product Owner
Coaching the Product Owner
5.1. Identify at least three effective collaboration techniques that a Product Owner can use to work
with the Scrum Team (e.g., engaging them in the shared purpose of their work, providing
transparency of priorities, ensuring a shared understanding of product backlog items).
5.2. Discuss at least three negative impacts that arise when the Product Owner applies excessive
time pressure to the Development Team (e.g., quality is reduced, morale decreases, Definition of
Done is not met).
6. Service to the Organization
6.1. Discuss at least two ways that the Scrum Master assists the Scrum Team with responding to
impediments (e.g., makes impediments visible, works with the Scrum Team to resolve impediments).
6.2. Identify and explain at least three common organizational impediments outside the scope of
a team that can affect the effectiveness of Scrum Teams (e.g., geographical distribution, people in
multiple project teams, incentives and HR policies, no constructive safe-to-fail culture).
Coaching the Organization
6.3. Describe one example of a major organizational design change implied by implementing Scrum
(e.g., elimination of single-function groups, traditional career paths, or annual appraisals).
6.4. Discuss why Scrum does not have a traditional project manager and what happens to traditional
project management activities.
6.5. List at least three ways that traditional management changes in the Scrum workplace (e.g.,
management is not telling people what to do, people closest to the work make the majority of the
6.6. Describe at least two stakeholder behaviors that support the Scrum Team’s success and at least
two behaviors that do not support the Scrum Team’s success.
6.7. Identify at least two organizational benefits of Scrum that are lost when the Scrum Team fails to
adopt Scrum in its entirety.
6.8. Discuss at least two negative impacts to the organization when the Scrum Team has a lapse in
dedication and discipline in using Scrum.